• Personal Banking
  • Business Banking
  • Ag Services
  • Wealth Management
  • Online Banking

24:7 Fraud Protection

Other Services >

Tips for the Best Travel Experience

  • If you are going to be traveling outside your state of residency or out of the country, help us protect you and your ATM and/or Debit card. Please notify us of your travel plans - before you leave - to avoid any unneccessary inconvenience while traveling.
  • Update your personal information to include a cell phone number to make it easier for our Fraud Detection Center to notify you of potentially suspicious card transactions.

  • Know how to protect your account and your privacy. Review the tips provided below.

  • It is best to have multiple methods of payment when you travel. For your convenience, First Financial Bank offers ATM and Debit cards.

  • It's important to know who to call in the event your current Freestar Bank Debit and/or Credit card is lost or stolen. Before you leave, jot down the following First Financial Bank Customer Service numbers:

    Customer Service Numbers:
    First Financial Bank: 888-876-2638 (toll free)
    Consumer Cards: 800-558-3424
    Business Cards: 866-552-8855

Someone to watch over you.

Protecting our customers from Debit Card fraud is important to us. And we understand the busy 24:7 world our customers live in. For this reason, we have partnered with Fiserv EFT to offer 24:7 fraud monitoring and notification through the eNFACT Fraud Detection Center. Through this enhanced monitoring system, you can rest easy knowing that we have put the systems in place to immediately detect suspicious activity on your Debit Card.

Don't worry. We'll call.

If suspicious Debit Card activity is identified on your account, our card processing center will attempt to notify you by phone immediately. You will be asked to verify recent activity on your card via your touchtone keypad. It is important to note that First Financial Bank (or Freestar Bank) will NEVER ask you to provide your account information, card security code or social security number during this call.

Our number one goal, quite simply, is to minimize your exposure to risk and the impact of any Debit Card fraud. To ensure we can continue to reach you whenever potential fraud is detected, please help us by keeping us informed of your correct phone number(s) and e-mail address at all times.

Protect Your Account and Your Privacy

Unless absolutely required for a legitimate business purpose, avoid giving out your:

  • Address and Zip Code
  • Phone Number
  • Date of Birth
  • Social Security Number
  • Card or Account Number
  • Card Expiration Date

Your PIN is private; NEVER give it out.

In stores and at ATMs, always cover your card and PIN, and watch for:

  • Cell phone cameras, mirrors, or other tools used to view cards and PIN's
  • People watching your transactions
  • Cashiers taking your card out of sight; take it to the register yourself
  • Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM

Online, you should never respond to unsolicited emails that:

  • Ask you to verify your card or account number; such emails are not sent by legitimate businesses
  • Link to websites; such sites can look legitimate but may collect data or put spyware on your computer